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The more you engage with customers the clearer things become and the easier it is to determine what you should be doing
— John Russell, President of Harley Davidson

 

Ensuring your customers feel good and are happy about buying and doing business with you.

Zest for Life, understands how to create the type of organisation that appeals to customers and can implement strategies to ensure you build a reputation for consistently delivering great service – regardless of your type of business – it is about how you operate. This means being consistent and holding high in your integrity that you can be relied upon to deliver.

This integrity and high value system – something any owner of any business wants -  is what the customer facing employee must deliver. The most important person in the business is the face that interacts with your customers and this is central to what Zest for Life delivers. The capacity to help that integral person understand they are the most important person in your business. To hold your value system high in their minds and to live the values of the business with integrity.

The result is that all the colleagues within your organisation value the customer and are acutely aware of their role and what they contribute to the business, for the success of the business.

 

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Before you are a leader success is all about growing yourself. When you become a leader, success is all about growing others
— Jack Welsh

As an inspirational leader or leadership team, your role is to drive efficient working practise and produce the results of what your team are having to deliver.

By looking at how teams are performing we understand how we can better share knowledge and develop talent. Zest for Life enables leaders to recognise that in order to enable teams to be efficient and effective, they need to become efficient and effective first.

Part of this process is to effectively share knowledge and place high value on staff as individuals. If staff feel valued as individuals, they are more likely to value your customers as individuals. Imparting your expertise, nurturing and showing an interest, will show colleagues that you care about them as individuals and will inspire staff to deliver department goals.

A better service to the customer is achieved if a rich, fun, inspiring and non-judgemental environment is created.  Showing support for colleagues to learn from their mistakes and overcome them fosters an attitude of development and growth and a team that loves coming to work and delivering what you need them to deliver - because you are leading them.

 

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To improve is to change; to be perfect is to change often
— Sir Winston Churchill

 

As we navigate life and careers, personal and individual challenges will always need to be resolved and at times individuals need a programme that is specific and one-to-one.  There are often ‘what if’s’ that cannot be addressed in a group or team workshops. In any leadership team there will be personal issues. Through one-to-one coaching, these issues can be identified and addressed so that everything flows.

Common goals might be being more organised and effective at work, gaining confidence in certain situations, or simply relating to other people more effectively. Zest for Life coaching uses a combination of listening, observation, questioning and feedback to create a conversation rich in insight and learning.

The individual being coached will experience a focus and attention that enables them to develop a greater awareness and appreciation of their own circumstances. In addition, new ways to resolve issues, produce better results and generally achieve goals more easily will be created.