Measuring customer service is the only way to understand if you are truly satisfying your customers’ needs, wants and desires. It’s also one of the most effective ways to motivate a team and support their growth and development.

Good customer service is becoming a scarce resource. Businesses are making it difficult for us to spend money with them, hard to access the products or services we want, and treating us with disrespect.

It’s time to take the golden opportunity of customer feedback one step further. Let’s explore what to do with the feedback you receive, and how teams can use it to learn and improve.

When a customer enters your premises you have a golden opportunity. Your customer is right there in front of you, in person, in the palm of your hand. This is your chance to get valuable feedback by asking the right questions.

Nobody sets out with the intention to disappoint. Most of us have good intentions. In this blog, we’re going to look at how the way you react to a complaint can build customer loyalty.

When the feel good factor runs through your organisation it’s a winning situation. Your employees win, your customers win, and your company wins. The result is like seeing the ball hit that back of the net - euphoria!

When handling complaints or everyday interactions, confidence is key. Superstars of customer service have confidence and belief in their ability to handle and resolve a situation. Confidence is the foundation of exceptional service.

Imagine if you extended diligent monitoring and measurement into the realms of customer service. What impact would it have on your organisation if you were to monitor service as closely as your financial results?

Customer expectations have changed. What we want right now is to feel safe and secure when we are making a purchase or interacting with a business.

Exceptional service creates a lasting impression. It puts a spring in the customer’s step and makes you stand out from your competitors.

Building personal connections with your customers drives loyalty and recommendation. In turn, this contributes to business success and provides job security.

Nurturing people and caring for their health and wellbeing is a key focus - more so now than ever before. Creating a set of core values and living these every day helps you and your team to do the right thing.