Every individual’s experience of coaching is different. That’s because we each enter into it for very unique and personal reasons. Unexpected things can happen.

Coaching is not just for people who feel they have hit a brick wall in their personal or professional life. It’s an amazing opportunity to consider what’s next?

Coaching is a fabulous opportunity to put yourself in a safe and secure environment to have an open and honest conversation. Coaching gives you valuable space to speak freely, think broadly, refresh your outlook and decide what’s next.

Looking back on what you have achieved is important. It’s a chance to celebrate your achievements and recognise great performance within your organisation.

Great leaders have the most transformative powers. One of the traits of exceptional leadership is the ability to see potential in your team and harness this to enable growth.

Recruitment is a huge challenge right now. Finding the right people you need to complement your team is difficult. People’s needs and priorities have changed and many employers are still struggling to find people with skill-sets to match their requirements.

It’s time to take the golden opportunity of customer feedback one step further. Let’s explore what to do with the feedback you receive, and how teams can use it to learn and improve.

When a customer enters your premises you have a golden opportunity. Your customer is right there in front of you, in person, in the palm of your hand. This is your chance to get valuable feedback by asking the right questions.

Nobody sets out with the intention to disappoint. Most of us have good intentions. In this blog, we’re going to look at how the way you react to a complaint can build customer loyalty.

When the feel good factor runs through your organisation it’s a winning situation. Your employees win, your customers win, and your company wins. The result is like seeing the ball hit that back of the net - euphoria!

When handling complaints or everyday interactions, confidence is key. Superstars of customer service have confidence and belief in their ability to handle and resolve a situation. Confidence is the foundation of exceptional service.

Imagine if you extended diligent monitoring and measurement into the realms of customer service. What impact would it have on your organisation if you were to monitor service as closely as your financial results?

We need to be in the present to recognise and do what’s important. Everything else can and will wait. It’s natural to feel frustrated with yourself when you can’t get everything done.

You write a to-do list. You’re clear on what you need to do. But somehow, come the end of the week, the most important jobs on your list are unchecked. Here are my coaching tips for a simple approach to getting that to-do list DONE!

I have a confession to make...I reached 10 years in business without enjoying any kind of business networking. I used to think networking was really cliquey. I thought it was for formal corporate types and, a bit like Fort Knox, hard to infiltrate.

When you set out to achieve a goal, your secret weapon is being absolutely clear on what your goal is. Clarity gives you focus and confidence, and creates a buzz of energy and excitement to drive you on to achieve it.

They say we all have at least one book in us, don’t they. We hear it all the time. I didn’t think I had a book in me and didn’t really believe in this saying - until I started working with someone who encouraged me to think differently.

Customer expectations have changed. What we want right now is to feel safe and secure when we are making a purchase or interacting with a business.

It’s amazing when you can see, hear and feel an organisation’s culture and Values being brought to life. And it all starts with the leaders. So what actions can leaders take to ensure they lead the Values consistently?

Values are critical to guiding your business, leaders and team. Zest for Life is no different. I strive to lead by example and follow a set of three Values which guide us to deliver exceptional business results.