Blog
Read the latest insights, stories and tips from Sally’s training, development and coaching experiences.
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What can we learn from our customers?
It’s time to take the golden opportunity of customer feedback one step further. Let’s explore what to do with the feedback you receive, and how teams can use it to learn and improve.
Customer feedback is a golden opportunity
When a customer enters your premises you have a golden opportunity. Your customer is right there in front of you, in person, in the palm of your hand. This is your chance to get valuable feedback by asking the right questions.