The ability to continuously look, listen and absorb what’s happening around you, and adapt your actions, behaviours and decision making in response, is one of the qualities that makes a leader exceptional.

True professionals take ownership of their personal development, making sure their skills, knowledge and behaviour are up to date. Dedicating time to training and development can be tricky and finding budget sometimes even more so.

I’ve had some great roles in my career as a Hotel Manager and Learning and Development Manager in some amazing organisations. The businesses that were most successful were always super clear about their aspirations for any development programme.