Blog
Read the latest insights, stories and tips from Sally’s training, development and coaching experiences.
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How to resolve customer complaints to build loyalty
Nobody sets out with the intention to disappoint. Most of us have good intentions. In this blog, we’re going to look at how the way you react to a complaint can build customer loyalty.
The Feel Good Factor Snowball Effect
When the feel good factor runs through your organisation it’s a winning situation. Your employees win, your customers win, and your company wins. The result is like seeing the ball hit that back of the net - euphoria!