Blog
Read the latest insights, stories and tips from Sally’s training, development and coaching experiences.
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Customer feedback is a golden opportunity
When a customer enters your premises you have a golden opportunity. Your customer is right there in front of you, in person, in the palm of your hand. This is your chance to get valuable feedback by asking the right questions.
A leader’s guide to effective employee recognition
Effective recognition and feedback is hugely powerful. Leaders that notice good performance and build recognition into their daily routine will improve team performance and motivation.